Delete Your ITM Account

We're sorry to see you go. If you wish to delete your ITM account, please follow the steps below.

Steps to Delete Your Account

  1. Send an email to support@itm.studio
  2. Use the subject line "Account Deletion Request"
  3. In the email body, please include:
    • Your full name
    • The email address associated with your ITM account
    • A brief reason for deleting your account (optional)
  4. Our support team will process your request within 5 business days

Data Deletion Information

When you request to delete your account:

  • All personal information associated with your account will be permanently deleted
  • Your user profile, including name and phone number, will be removed
  • Any moments you've attended with ITM will be deleted
  • All echoes sent to you by brands will be deleted. You will not be able to recover these.
  • Your transaction history will be anonymized
  • You will not be able to recover your data even if you log in with the same phone number after deletion

Please note: Some information may be retained for legal and accounting purposes for up to 30 days after account deletion.

If you have any questions about account deletion, please contact us at:

support@itm.studio